GENERAL
These conditions apply to all contracts concluded with V@AMSTERDAM .

ORDER AND DELIVERY
V@AMSTERDAM sells unique, hand made products. As our stocks are small we do not apply standard delivery times. However please note that V@AMSTERDAM will always strive to send your order ASAP.

PRICES AND PAYMENT
The prices are in EUR currency, including 21 % VAT and excluding shipping costs.
You can pay your order by bank transfer, PayPal, Ideal, or Credit Card. If you choose to deliver your order, you should always pay in advance.

SHIPPING
The shipping fee is based on the prices of PostNL. It is also possible to pick up the order, in that case shipping fee will not apply. V@AMSTERDAM is not responsible for damage or loss during or after transport delivery. You will receive a confirmation email when your order is shipped.

RETURN
In case you are not satisfied with the product, within 5 working days you can return your order. Please contact us first via vatamsterdam@gmail.com in case you would like to send back your order.

The return address is as follows:

Pakkettenfabriek – Conservenweg 116, 2371DT Roelofarendsveen

The items will only be taken back if the following conditions are met:
Articles must be purchased at V@AMSTERDAM. Articles must be undamaged and unwashed. Articles must be attached to the original article card. The Articles should be send with track&trace code and should be registered. This means that the Pakkettenfabriek needs to sign it as a prove of delivery. Only the track and trace code is not sufficient. The envelope or package must be sufficient postage if it is not enough postage, the difference will be deducted from the purchase price to be paid back .Your name and address must clearly stated on the envelope.The shipping costs for returning the order must be paid by the buyer. The amount will be paid within 10 days after receipt of the items will be transferred to you.

COMPLAINTS
Do you have any complaints or questions or comments , please contact V@AMSTERDAM by sending an email to vatamsterdam@gmail.com